Terms of service

GENERAL TERMS AND CONDITIONS

By accessing and placing an order with VELLOR, you confirm that you agree to and are bound by the service terms contained in the General Terms and Conditions outlined below. These terms apply to the entire website and any email or other form of communication between you and VELLOR.

Under no circumstances shall the VELLOR team be liable for any direct, indirect, special, incidental, or consequential damages, including but not limited to data or profit loss, arising from the use of, or the inability to use, the materials on this website, even if the VELLOR team or an authorised representative has been notified of the possibility of such damages. If your use of materials from this site results in the need for maintenance, repair, or correction of equipment or data, you assume any costs thereof.

VELLOR is not responsible for any outcomes that may occur during the use of our resources. We reserve the right to change prices and revise the use policy of resources at any moment.

LICENCE

VELLOR grants you a revocable, non-exclusive, non-transferable, limited licence to download, install, and use the website strictly in accordance with the terms of this Agreement.

These General Terms and Conditions constitute a contract between you and VELLOR (referred to in these General Terms and Conditions as "VELLOR", "us", "we", or "our"), the provider of the VELLOR website and the services accessible from the VELLOR website (which are collectively referred to in these General Terms and Conditions as the "VELLOR Service").

You agree to be bound by these General Terms and Conditions. If you do not agree to these General Terms and Conditions, do not use the VELLOR Service. In these General Terms and Conditions, "you" refers to both you as an individual and the entity you represent. If you violate any of these General Terms and Conditions, we reserve the right to cancel your account or block access to your account without prior notice.

DEFINITIONS AND KEY TERMS

To help explain things as clearly as possible in these General Terms and Conditions, every time any of these terms are referenced, they are strictly defined as:

  • Cookie: a small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
  • Company: when this policy mentions "Company," "we," "us," or "our," it refers to VELLOR, which is responsible for your information under these General Terms and Conditions.
  • Country: where VELLOR or the owners/founders of VELLOR are based, in this case, the United Kingdom.
  • Device: any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit VELLOR and use the services.
  • Service: refers to the service provided by VELLOR as described in the relative terms (if available) and on this platform.
  • Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
  • Website: VELLOR’s site, which can be accessed via this URL: https://vellor.uk
  • You: a person or entity that is registered with VELLOR to use the Services.

RESTRICTIONS

You agree not to, and you will not permit others to:

  • License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or otherwise commercially exploit the website or make the platform available to any third party.
  • Modify, make derivative works of, disassemble, decrypt, reverse compile, or reverse engineer any part of the website.
  • Remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) of VELLOR or its affiliates, partners, suppliers, or the licensors of the website.

PAYMENT POLICY

Payment Methods
At VELLOR, we highly value your safety and convenience. We offer a variety of payment methods that are easy to use and comply with the highest security standards.

Credit/Debit Card
Secure and Convenient Payments
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. This payment method is safe, convenient, and widely used in the United Kingdom. Here's how to complete your transaction using a credit or debit card:

  • Choose "Credit/Debit Card" as your payment method at checkout.
  • Enter your card details, including the card number, expiry date, and CVV.
  • Complete the billing information as requested.
  • Confirm your payment, and you will be redirected to a confirmation page on our site.
  • A confirmation email of your purchase will be sent to you.

PayPal
Fast and Secure Online Payments
PayPal is a popular online payment service that lets you make payments quickly and securely without sharing your financial details. Here's how to use PayPal on our site:

  • Select "PayPal" as your payment method at checkout.
  • You will be redirected to the PayPal login page.
  • Log in to your PayPal account or create a new one.
  • Choose your funding source (e.g., bank account, credit card, or PayPal balance).
  • Confirm the payment.
  • After the payment is complete, you will be redirected back to our site for order confirmation.

Apple Pay & Google Pay
Mobile Payment Options
For customers using Apple or Google devices, we offer Apple Pay and Google Pay for seamless, contactless payments. Both options are secure and allow for a quick checkout experience:

  • Choose "Apple Pay" or "Google Pay" at checkout.
  • Authenticate the payment using Face ID, Touch ID, or your device password.
  • Confirm your delivery and billing information.
  • Once the payment is successful, you'll be redirected back to our site with an order confirmation.

Security and Protection
Your security is our highest priority. All transactions on our website are encrypted using advanced SSL technology to ensure your privacy and security. We continuously monitor and update our website to meet the latest security standards and comply with regulatory requirements.

RETURN AND REFUND POLICY

Thank you for shopping at VELLOR. We appreciate that you like to buy the stuff we build. We also want to ensure you have a rewarding experience while exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at VELLOR. We’ll keep this as brief as our legal team will allow. The main thing to remember is that by placing an order or making a purchase at VELLOR, you agree to the terms set forth below along with VELLOR's Privacy Policy.

If, for any reason, you are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

YOUR SUGGESTIONS

Any feedback, comments, ideas, improvements, or suggestions (collectively, "Suggestions") provided by you to VELLOR with respect to the website shall remain the sole and exclusive property of VELLOR.

VELLOR shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or any compensation to you.

YOUR CONSENT

We’ve updated our General Terms and Conditions to provide you with complete transparency into what is set when you visit our site and how it’s being used. By using our website, registering an account, or making a purchase, you hereby consent to our General Terms and Conditions.

LINKS TO OTHER WEBSITES

These General Terms and Conditions apply only to the Services. The Services may contain links to other websites not operated or controlled by VELLOR. We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our General Terms and Conditions are no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

COOKIES

VELLOR uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionalities like videos may become unavailable, or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place personally identifiable information in Cookies.

CHANGES TO OUR GENERAL TERMS AND CONDITIONS

You acknowledge and agree that VELLOR may stop (permanently or temporarily) providing the Service (or any features within the Service) to you or to users generally at VELLOR’s sole discretion, without prior notice to you. You may stop using the Service at any time. You do not need to specifically inform VELLOR when you stop using the Service. You acknowledge and agree that if VELLOR disables access to your account, you may be prevented from accessing the Service, your account details, or any files or other materials which are contained in your account.

If we decide to change our General Terms and Conditions, we will post those changes on this page.

MODIFICATIONS TO OUR WEBSITE

VELLOR reserves the right to modify, suspend, or discontinue, temporarily or permanently, the website or any service to which it connects, with or without notice and without liability to you.

UPDATES TO OUR WEBSITE

VELLOR may from time to time provide enhancements or improvements to the features/functionality of the website, which may include patches, bug fixes, updates, upgrades, and other modifications ("Updates").

Updates may modify or delete certain features and/or functionalities of the website. You agree that VELLOR has no obligation to (i) provide any Updates or (ii) continue to provide or enable any particular features and/or functionalities of the website to you.

You further agree that all Updates will be (i) deemed to constitute an integral part of the website and (ii) subject to the terms and conditions of this Agreement.

THIRD-PARTY SERVICES

We may display, include or make available third-party content (including data, information, applications, and other product services) or provide links to third-party websites or services ("Third-Party Services").

You acknowledge and agree that VELLOR shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. VELLOR does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.

TERM AND TERMINATION

This Agreement shall remain in effect until terminated by you or VELLOR.

VELLOR may, in its sole discretion, at any time and for any reason, suspend or terminate this Agreement.

CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us:

  • Company Name: VELLOR
  • Email: contact@vellor.uk
  • Address: 11 Hutchinson Terrace, London, HA9 7TP, United Kingdom
  • Customer Service: Monday to Friday between 9:00 am and 6:00 pm.